WebEx Support Center
Remote Access
Service unattended computers
Manage and support remote computers and POS devices faster.
Provide quality support to remote computers with WebEx Remote Access. Make it easy for your helpdesk reps to view and control unattended servers, desktops, and POS systems in real time. Accurately troubleshoot, resolve issues, run patch updates from a centralized dashboard. No need to travel to sites. WebEx Remote Access gives helpdesk reps the functionality they need to respond to IT issues right from their browsers.
Buy now or take a 14-day free trial.
See what Remote Access gives you
Enable your helpdesk reps to service multiple remote systems—in real time, through most firewalls. Perform remote service and maintenance tasks without employee presence. Deploy regular updates and security patches anywhere, any time. Keep pace with rapid changes in technology, software licensing, and regulatory issues. Extend team productivity by integrating WebEx System Management asset management and software distribution tools.
Get a free trial of Remote Access now.
Optimise your resources
Troubleshoot and maintain remote computers from wherever – cut the cost of travel, you’ll see savings instantly. Implement your remote access networks without investing in expensive hardware and software. Push patch updates, respond and fix problems in less time. Your technical support reps can cover unattended systems quicker.
Reduce downtime – deliver premium round-the-clock support
Ensure minimum downtime of business critical applications – no need to wait for client to get into the office to diagnose and resolve problems. Technical support reps can access remote mission critical systems anywhere, any time. Transfer files and reboot as needed to rapidly resolve problems.
Improve customer satisfaction – meet your SLA easily
Manage customer hardware and software proactively – reduce scheduled maintenance delays. Access systems securely from any web browser, anywhere – even through most firewalls. The customer doesn't even need to be there. Keep systems up and running with tools such as file transfer and application control.
Access remote systems securely
Take advantage of multiple levels of security and granular access controls. Ensure only authorised personnel have access. Information is never stored on our servers and 128-bit SSL and AES encryption guarantees your support calls are private and secure. Log and record remote access sessions – use network-based recording for compliance and security purposes.
View screenshots and features
Handle multiple systems with a scalable, centralised administration
Manage hundreds of thousands of computers easily with a centralised dashboard. Group systems by function, location – whatever makes most sense to you.
Gain unsurpassed reliability and multiple layers of security
Remote Access is delivered over the WebEx Media Tone™ Network, a private global network which offers 99.9997 per cent reliability as well as robust security. Protect your systems with IP address blocking, computer-specific access codes, phone authentication and user account access rights. Black out the local machine’s screen and disable keyboard and mouse for added privacy while your technical support rep is working remotely.
Customise access permission
Assign user access to individual computers or groups of computers. Set passwords at the site level, group level and/or individual computer level. Automatically expire passwords after a pre-defined time and set strict criteria to retrieve passwords.
Initiate key functions needed to finish the job
Start remote reboots, file transfers and system upgrades even when no customers are present. Invite a subject matter expert for those tough problems – you’ll even share the same view of the desktop.
Start now without new hardware
Access any system in your network – all that is needed is a small agent that can easily be deployed on the remote machine.
See how organisations like yours are closing tickets faster
Case Studies
InfoGenesis
"WebEx did a demonstration of a Support Center session on one of our computers here in Santa Barbara and I was actually surprised that we didn’t have to reconfigure any of our firewalls. That was huge for us, because the idea of going to each customer site to reconfigure firewalls was not feasible. With Support Center, we didn’t have to."
- Eric Sanabia, Manager of Integration
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VBrick Systems
"High-quality remote support must be instantaneous and the best-of-breed WebEx infrastructure ensured our customers would always have a fast, reliable support experience."
- Hank Kisiel, Pre-Sales Support Manager
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Scientific Computers
"We found that a lot of our customers were very familiar with WebEx as a brand. They understood what it was and our belief was that would make it a lot easier when we said we were going to WebEx onto their machine."
- Alan Hall, Managing Director, Scientific Computers
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Complete service requests ahead of time. Start today.
Get WebEx Remote Access on demand over the web on a subscription basis. It’s easy to get started. There’s no need to invest in or install any new hardware or software on your network. For a predictable monthly fee, your support reps can use Remote Access any time, from any web browser, anywhere in the world—to support unattended systems instantly, securely.
Contact sales for a quote. Tell us about your organization’s needs to receive a quote. Or if you’re ready to get started, buy online now.
Take a FREE, no risk trial. Sign up for a personalized free trial so you and your team can try out Remote Support.
