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Remotely diagnose problems, transfer files, and resolve issues for customers or clients around the world with the leading remote support solution, WebEx Support Center - Remote Support. Sign up for a free trial or buy it now.
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Remote support lets you "see" the issues firsthand, rather than being dependent on a verbal description. Rapidly diagnose problems with remote support and improve your support organization's performance as you:
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Accelerate diagnosis and problem solving |
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View and control your customer’s entire desktop and applications. Diagnose problems, transfer files and install patches or updates.
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Increase support revenue |
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Increase service contract renewal rate by offering better service without increasing cost of service delivery.
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Deliver hands-on support without costly site visits |
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Eliminate the need to travel offsite for most problems —
and avoid the frustrating back-and-forth communication of possible fixes over the phone.
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Improve customer satisfaction |
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Give your customers "click to connect" access to real-time support via the web. You can also instantly invite someone you're on the phone with into your support session for fast, reliable, and secure remote access support.
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Whether you're supporting customers around the world or a global workforce, let your support people view, diagnose and solve problems for anyone around the world, across any firewalls, on any operating system, on any browser.
IT consultants and system integrators can drastically shorten implementation and support time and increase billable time by doing more work remotely with WebEx Support Center instead of traveling to the customer site.
Use WebEx Remote Support to deliver cost-effective, 24x7, online support to customers around the world, overcoming cultural and language issues when you view and control a customer’s desktop rather than having to talk the customer through complex fixes.
As companies deliver more complex products via the web, Call Center staff can use WebEx Support Center to co-browse with novice customers and help them navigate through process of ordering products and services online
Get a reliable collaboration platform with a distributed redundant network that is always ready when you are. WebEx also gives you invitation-only support sessions so your support sessions remain completely private. As the proven technology leader, WebEx has been chosen by over 28,000 companies as their collaboration provider.
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