Collaborative Efforts: Survey reveals clear business acceleration using on-demand collaboration technology CXO Media IDG Research Services recently queried CIO Magazine subscribers to gain insight into how and why collaboration technology is creating competitive advantage. This summary explores the market trends and the best practices adopted by most innovative companies. Complete the form below
4 pages
Living Large: Small Companies Yield Big Results With Web Collaboration Larstan Business Reports Virtual collaboration and online meeting technologies help SBMs serve greater number of customers with minimal investment. This report addresses the practical steps in selection, deployment and adoption of web-based collaboration technology. Complete the form below
4 pages
Technology Brief The New Competitive Advantage: Web Collaboration Reaches the Tipping Point Ziff Davis After years of grassroots adoption by knowledge workers, the time has come for IT executives to build collaboration into their enterprise software strategies. Complete the form below
2 pages
Delivering Better Collaboration Solutions via the WebEx Connect Ecosystem
THINKstrategies, Inc. Software as a service (SaaS) is an increasingly popular way to improve the way employees work together and serve external customers and partners. Companies can get even more out of SaaS with the WebEx Connect ecosystem.
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10 pages
Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications
- Software-as-a-Service Executive Council This document educates end-users and decision makers on Software-as-a-Service (SaaS), where it differs from traditional software, and what the key benefits are when deploying SaaS applications. Complete the form below
31 pages
Enterprise Applications
Using Web Conferencing to Ensure Successful Enterprise Application Deployment IDC Web conferencing promotes greater success of complex enterprise application rollouts. Companies can use it to train and certify users faster, reduce costs and improve ROI. Complete the form below
4 pages
Measuring the True Business Benefits of Web Collaboration Frost & Sullivan Web collaboration has become essential to boosting profitability. Case studies in this whitepaper show how companies can use it to improve productivity and lower costs in sales, training, customer support, and product development. Complete the form below
17 pages
The Drive Towards On-Demand Collaboration Collaborative Strategies IT is coming under increased pressure to support on-demand collaboration for the entire enterprise. IT management can select the best solution for their company based on criteria in this whitepaper.
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12 pages
Kicking the NetMeeting Habit Wainhouse Research
NetMeeting limits companies from taking full advantage of web collaboration. Case studies in this whitepaper show how three companies switched to an alternative solution and saw huge benefits.
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17 pages
Online Collaboration
Accelerating Business with Online Collaboration Online collaboration is accelerating the way
organizations do business Organizations are getting faster business results using online collaboration. Case studies in this whitepaper demonstrate how four are improving training, sales, support, operations management, and regulatory compliance.
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15 pages
Online Events
Unearthing the True Value of Web Seminars and On-Line Events Wainhouse Research WebEx Event Center customers reveal the business results they achieve with online events in this independent survey. They describe uses for Event Center beyond replacing in-person events. Complete the form below
13 pages
Interactive Selling
Accelerating the Sale: How Web-Touch Enhances Traditional Face-to-Face Selling Sales Benchmark Index Can Web-Touch selling really give your sales organization a competitive advantage over your peers? This study compares two WebEx customers who have adopted the Web-Touch selling methodology against their industry peers on key sales effectiveness measurements. And once you’ve seen their numbers, you will also find the ten tips for successful Web-Touch selling helpful in creating this competitive advantage for your own organization. Complete the form below
16 pages
How Web Conferencing Accelerates your Sales Process Selling Power Getting Started with Web-Touch selling is easier than you think. This white paper will show you best practices and some tips and tricks. Follow along as WebEx Web-Touch selling experts Stu Schmidt and Shadi Baqleh help two sales organizations learn to use WebEx for the first time and accelerate their sales processes. Complete the form below
5 pages
Leveraging Web Collaboration to Improve Your Sales Process Collaborative Strategies Sales organizations boost and speed sales results with web conferencing. They improve customer interaction, team selling, market reach, CRM efficacy, and the sales process—all while lowering costs.
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7 pages
Remote Support
From “Call Routing” to Real-Time Customer Success
Web-based automated contact distribution (ACD) for technical support solves the problems faced by traditional telephone-based call centers. It saves money, expedites call handling, and improves customer satisfaction.
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11 pages
Desktop Management: Getting It Right
Desktop management software as a service (SaaS) gives subscribers affordable use of secure, dependable, high-end integrated tools. It relieves companies of managing the tools while leaving them in control of their internal desktop environment.
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8 pages
Taking Remote Support to the Next Level ServiceXRG
Remote support can significantly improve the tech support process, reduce delivery costs and increase effectiveness. This whitepaper helps companies boost their remote support results, based on the outcome of an extensive independent survey.
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17 pages
Remote Support Best Practices and Benefits DB Kay & Associates
Tech support centers are using online remote support solutions to resolve more customer technical issues faster. Some see ROI of more than 700%. They secure optimal results by applying the best practices outlined in this whitepaper.
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17 pages
2005 Trends and Directions in Web-Based Support
SupportIndustry.com
Web-based customer interaction platforms are improving the service of an increasing number of service organizations. They’re uniting multichannel contact capabilities, targeted knowledge bases, and links to other content, technologies and analytical engines.
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9 pages
Delivering The On-Site Experience Remotely - Best Practices for Delivering Remote Support from IT Help Desks
DB Kay & Associates
Based on market research performed in late 2004 and 2005, this white paper summarizes the new generation of remote support best practices, illustrating the benefits and suggesting considerations for selecting the remote access solution that will be most effective for your enterprise.
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16 pages
ROI Measurements for Remote Support
Nucleus Research
Companies are using WebEx Support Center remote PC access to improve customer service and end-user support. They gain ROI through cost savings, increased productivity, system availability, and customer satisfaction.
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8 pages
Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems
DB Kay & Associates
Virtual support can net significant ROI as well as increased customer satisfaction and loyalty. This whitepaper helps companies get optimal results by identifying requirement considerations and best practices.
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15 pages
System Management
Desktop Security On Demand Ziff Davis
Software as a service (SaaS) and managed services can ensure data protection and business continuity. Companies can use them to protect PCs and guarantee regulatory compliance without installing software or raising the budget.
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3 pages
Winning in the SMB Market: How Managed Service Providers Can Profitably Grow Their Business Enterprise Management Associates
Software as a service (SaaS) desktop management solutions are easy for managed service providers to deploy, afford, and manage. They’re quick for the support team to standardize and learn, and for SMB customers to access and use.
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6 pages
Online Training
Virtual Classroom Technology at Hitachi Data Systems Bersin & Associates Learn how Hitachi Data Systems (HDS) established a framework for developing and delivering virtual Instructor-Led Training (vILT). At Hitachi Data Systems, virtual classroom instruction is delivered via WebEx Training Center, a fully hosted, on-demand, software-as-a-service application. In this case study, you will see how Hitachi Data Systems determines which courses are appropriate for vILT; examine their process for developing virtual classroom courses; explore best practices in vILT development and delivery; learn how HDS trains and qualifies vILT instructors and see how they handle instructor and student resistance regarding virtual classroom technology. Complete the form below
25 pages
Impacting Business with Online Training: Eight Case Studies on the Next Generation of E-learning
Bersin & Associates
Companies use eLearning not only to save on live training costs. Many now use it to advance business initiatives and strategy. Case studies in this whitepaper show innovative ways companies have leveraged their eLearning investment.
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19 pages
Best Practices in Online Customer Training: How to Build a Profitable Customer Training Business
Bersin & Associates
This whitepaper presents the latest best practices in customer training programs. Case studies describe how three companies use dynamic eLearning to improve both their training and business results.
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31 pages
Rapid Knowledge Transfer in Changing Times: How the Pharmaceutical Sector Solves Communication Challenges with Virtual Classroom Solutions
Larstan Business Reports
The pharmaceutical sector solves communication challenges with online and virtual classroom solutions. This whitepaper explains how, based on surveys of 155 decision-makers at major drug companies.
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4 pages
The End of Business as Usual: The Internet as a Means for Rapid Product Rollout in Financial Services
Larstan Business Reports
Financial companies are accelerating new product rollouts and sales with online training, presentations, and conferencing. At the same time, they’re reducing the costs of live meetings and training.
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4 pages
Optimizing the Training Back Office to Focus on Business Performance
IDC
Training professionals at large enterprises can advance company goals while they reduce time and money spent on learning management. This benchmarking study looks at streamlining and at shared infrastructure and services.
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13 pages
Report on Trends in Organizational Practices of Synchronous e-Learning
The E-Learning Guild
Virtual classrooms and collaboration tools are showing significant market adoption and product maturity, according to survey data. Synchronous (live, interactive) eLearning events and programs are becoming common.
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8 pages
Instant Messaging
Instant Messaging Tough Enough for Business Osterman Research
Business IM gives organizations of every size the added benefits of security and enhanced administration. An upgrade to enterprise-grade IM requires addressing factors presented in this whitepaper.
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9 pages
”Ease of Communications” – On Demand EIM Solutions 8020 Group
Enterprise instant messaging (EIM) systems are beginning to replace free IM at businesses. They afford tighter security, better regulatory compliance, and protection from excessive personal use. EIM on demand offers the lowest TCO and highest ROI.
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8 pages
Government Solutions
The Cyber War’s New Arsenal Larstan Business Reports
Federal agencies are able to speed their secure communication and collaboration over the web. They’re improving intra- and interagency communication using live and on-demand “virtual classroom” training and online conferencing.
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